Refunds and Return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Pasar Bodega Guarantee Period as stated in the Terms of Service.
Pasar Bodega Guarantee is a service provided by Pasar Bodega, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Pasar Bodega Guarantee.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item was defective and/or damaged on delivery;
- Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, color, etc.) to Buyer;
- The Item delivered to Buyer is improperly stated from the description provided by Seller in the listing of the Item; or
Buyer’s application must be submitted via the Pasar Bodega mobile app or website email at CS@pasarbodega.com.
Pasar Bodega will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is approved for return and/or refund.
In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Pasar Bodega to request Pasar Bodega to continue to hold the purchase monies until a formal determination is available. Pasar Bodega will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
3. Rights of Seller
When Pasar Bodega receives an application from Buyer for the return of the Item and/or refund, Pasar Bodega will notify Seller through email and/or phone call. Seller may respond to Buyer’s application according to the steps provided by Pasar Bodega in the notification. Seller must respond within the time-frame stipulated in the notification (the “Stipulated Period”). Should Pasar Bodega not hear from Seller within the Stipulated Period, Pasar Bodega will assume that Seller has no response to Buyer’s application and Pasar Bodega will proceed to assess Buyer’s application without further notice to Seller. Pasar Bodega will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be approved.
4. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We recommend Buyer to take a photo of the Item upon receipt.
- Liability of Product Return Shipping Fee
- i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer’s return shipping fee.
- ii) In the scenario of the buyer’s change of mind, buyer shall get Pasar Bodega’s consent prior to the return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Pasar Bodega at its sole discretion will determine the party liable for the return shipping fee.
Buyer will only be refunded after Pasar Bodega has received the confirmation from Seller that Seller has received the returned Item. In the event where Pasar Bodega does not hear from Seller within a specified time, Pasar Bodega will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s designated bank account. Cash on delivery will be treated the same as other payments methods.
7. Communication Between Buyer and Seller
Pasar Bodega does not allow direct contact between buyer and seller. All communication should be direct to Pasar Bodega through email at CS@pasarbodega.com or what’s app +6281298176982.